Overview
Nouriva respects your privacy. This Privacy Policy applies to personal information collected through our online store, customer support channels, order communications, and related services.
By using our store, you acknowledge that your personal information may be handled as described in this policy. If you do not agree with this policy, please stop using the store and contact us with any questions.
Information we may collect
We collect information that helps us provide a functional, accurate, and supportive shopping experience for snacks, beverages, pantry essentials, and healthy eating products.
- Contact details: name, email address, phone number, billing address, and shipping address.
- Order details: products purchased, cart activity, order number, delivery preferences, returns or support requests, and customer service notes.
- Payment-related details: limited payment confirmation information handled through secure payment providers. We do not intentionally store full card numbers.
- Device and usage data: IP address, browser type, device information, referring pages, pages viewed, timestamps, and interactions with store features.
- Voluntary information: messages you send to us, preferences you provide, survey responses, product questions, and newsletter sign-up details.
How we use personal information
We use personal information for practical store operations and customer experience purposes. This may include:
- Processing, confirming, preparing, shipping, and supporting orders.
- Providing customer service, returns support, refund assistance, and order updates.
- Maintaining account, cart, checkout, and site functionality.
- Improving store navigation, product presentation, search performance, and page experience.
- Sending service communications, such as order confirmations, delivery updates, policy notices, and support replies.
- Sending marketing communications only where permitted, with the option to unsubscribe or adjust preferences.
- Detecting fraud, preventing misuse, enforcing policies, and protecting the store, customers, and our legal rights.
- Complying with applicable legal, accounting, tax, and regulatory obligations.
Responsible Use
We keep information use connected to the store experience: orders, support, safety, communication, and thoughtful improvement.
How information may be shared
We may share personal information with trusted parties when needed to operate the store, complete transactions, provide support, or meet legal requirements.
- Service providers: checkout, payment processing, shipping, fulfillment, customer support, email, analytics, fraud prevention, hosting, and technical service providers.
- Legal and safety purposes: authorities, regulators, or other parties when required by law or when needed to protect rights, safety, security, or store integrity.
- Business operations: professional advisors, accounting providers, legal advisors, and operational partners that help manage the store responsibly.
- With your direction: when you choose to use a feature, submit a request, or ask us to share information in a specific way.
We do not sell personal information for money. Certain analytics, advertising, or cookie-based activities may be considered “sharing” or “targeted advertising” under some privacy laws.
Cookies and similar technologies
Our store may use cookies, pixels, tags, local storage, and similar technologies to keep the site working, remember preferences, understand performance, and improve customer experience.
- Essential cookies: help with cart, checkout, security, account access, and site functionality.
- Performance cookies: help us understand how visitors use the store so we can improve layout, speed, and product discovery.
- Marketing cookies: may help measure campaign performance or present more relevant content where permitted.
You can adjust cookie settings through your browser. Blocking some cookies may affect cart, checkout, or account functionality.
Data retention
We keep personal information for as long as reasonably needed for the purposes described in this policy, including order support, legal compliance, accounting, dispute resolution, fraud prevention, and store operations.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and whether continued storage is needed to protect our rights or provide customer support.
Security
We use practical administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely risk-free, and we cannot promise absolute security.
Please use strong passwords where accounts are available, keep your login details private, and contact us promptly if you believe your interaction with Nouriva is no longer secure.
Your privacy choices
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to opt out of certain marketing, targeted advertising, or data sharing activities.
Access or correction
Ask us to provide or update certain personal information associated with your order or support history.
Deletion request
Ask us to delete eligible personal information where retention is not required for legal or operational reasons.
Marketing control
Unsubscribe from marketing emails or contact us to adjust communication preferences.
To make a privacy request, contact us using the details below or visit our Your Privacy Choices page.
Children’s privacy
Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Nouriva, please contact us so we can review and take appropriate action.
Third-party links and services
Our store may include links or integrations with third-party services, such as payment providers, delivery services, or policy pages. Their privacy practices are governed by their own policies, not this Privacy Policy.
You can also review our Terms of Service and Refund Policy for related store information.
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our store, technology, legal requirements, or privacy practices. The latest version will be posted on this page with an updated date.
If changes are meaningful, we may provide additional notice where appropriate.