Nouriva Privacy Policy

Privacy with a lighter pantry mindset.

This Privacy Policy explains how Nouriva collects, uses, shares, and protects personal information when you browse our store, place an order, contact support, or interact with our food, snack, and healthy pantry experience.

Jun 29 Last updated
Fresh healthy snacks and pantry ingredients arranged on a bright kitchen table
Clear information. Calm shopping. Thoughtful support. We use personal information to help process orders, provide customer care, improve the store experience, and keep communication relevant.
Order Care

Information may be used to prepare orders, provide updates, and support delivery timelines of 3–5 business days.

Customer Control

You may request access, correction, deletion, or marketing preference changes by contacting Nouriva.

01 Collected for clear purposes.
02 Used to support your order.
03 Shared only where needed.
04 Managed with practical care.

How your information moves through Nouriva.

The sections below are written to be readable, direct, and useful. They describe the types of information we may collect, why we use it, and the options available to you.

Overview

Nouriva respects your privacy. This Privacy Policy applies to personal information collected through our online store, customer support channels, order communications, and related services.

By using our store, you acknowledge that your personal information may be handled as described in this policy. If you do not agree with this policy, please stop using the store and contact us with any questions.

Information we may collect

We collect information that helps us provide a functional, accurate, and supportive shopping experience for snacks, beverages, pantry essentials, and healthy eating products.

  • Contact details: name, email address, phone number, billing address, and shipping address.
  • Order details: products purchased, cart activity, order number, delivery preferences, returns or support requests, and customer service notes.
  • Payment-related details: limited payment confirmation information handled through secure payment providers. We do not intentionally store full card numbers.
  • Device and usage data: IP address, browser type, device information, referring pages, pages viewed, timestamps, and interactions with store features.
  • Voluntary information: messages you send to us, preferences you provide, survey responses, product questions, and newsletter sign-up details.

How we use personal information

We use personal information for practical store operations and customer experience purposes. This may include:

  • Processing, confirming, preparing, shipping, and supporting orders.
  • Providing customer service, returns support, refund assistance, and order updates.
  • Maintaining account, cart, checkout, and site functionality.
  • Improving store navigation, product presentation, search performance, and page experience.
  • Sending service communications, such as order confirmations, delivery updates, policy notices, and support replies.
  • Sending marketing communications only where permitted, with the option to unsubscribe or adjust preferences.
  • Detecting fraud, preventing misuse, enforcing policies, and protecting the store, customers, and our legal rights.
  • Complying with applicable legal, accounting, tax, and regulatory obligations.
Bright pantry ingredients and fresh food prepared for a modern healthy kitchen
Responsible Use

We keep information use connected to the store experience: orders, support, safety, communication, and thoughtful improvement.

How information may be shared

We may share personal information with trusted parties when needed to operate the store, complete transactions, provide support, or meet legal requirements.

  • Service providers: checkout, payment processing, shipping, fulfillment, customer support, email, analytics, fraud prevention, hosting, and technical service providers.
  • Legal and safety purposes: authorities, regulators, or other parties when required by law or when needed to protect rights, safety, security, or store integrity.
  • Business operations: professional advisors, accounting providers, legal advisors, and operational partners that help manage the store responsibly.
  • With your direction: when you choose to use a feature, submit a request, or ask us to share information in a specific way.

We do not sell personal information for money. Certain analytics, advertising, or cookie-based activities may be considered “sharing” or “targeted advertising” under some privacy laws.

Cookies and similar technologies

Our store may use cookies, pixels, tags, local storage, and similar technologies to keep the site working, remember preferences, understand performance, and improve customer experience.

  • Essential cookies: help with cart, checkout, security, account access, and site functionality.
  • Performance cookies: help us understand how visitors use the store so we can improve layout, speed, and product discovery.
  • Marketing cookies: may help measure campaign performance or present more relevant content where permitted.

You can adjust cookie settings through your browser. Blocking some cookies may affect cart, checkout, or account functionality.

Data retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order support, legal compliance, accounting, dispute resolution, fraud prevention, and store operations.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and whether continued storage is needed to protect our rights or provide customer support.

Security

We use practical administrative, technical, and organizational safeguards designed to protect personal information. No online system is completely risk-free, and we cannot promise absolute security.

Please use strong passwords where accounts are available, keep your login details private, and contact us promptly if you believe your interaction with Nouriva is no longer secure.

Your privacy choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also have the right to opt out of certain marketing, targeted advertising, or data sharing activities.

Access or correction Ask us to provide or update certain personal information associated with your order or support history.
Deletion request Ask us to delete eligible personal information where retention is not required for legal or operational reasons.
Marketing control Unsubscribe from marketing emails or contact us to adjust communication preferences.

To make a privacy request, contact us using the details below or visit our Your Privacy Choices page.

Children’s privacy

Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Nouriva, please contact us so we can review and take appropriate action.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our store, technology, legal requirements, or privacy practices. The latest version will be posted on this page with an updated date.

If changes are meaningful, we may provide additional notice where appropriate.

Common privacy questions.

A few quick answers for customers who want to understand how privacy works while shopping for Nouriva pantry favorites.

Do you need my phone number?

A phone number may be used for order support, delivery coordination, fraud prevention, or customer service when needed.

Can I unsubscribe from marketing emails?

Yes. You can use the unsubscribe option in marketing emails where available, or contact Nouriva for help adjusting your preferences.

Do you store my full payment card details?

We do not intentionally store full payment card numbers. Payment information is handled through secure payment providers used for checkout.

How can I make a privacy request?

Contact us through the details on this page or visit the privacy choices page. We may need to verify your request before taking action.

Privacy Contact

Questions about your information?

For privacy requests, order-related data questions, or support needs, contact Nouriva using the details below. Please include enough information for us to identify your request, such as your name, email address, and order number where relevant.

Email info@nouriva.xyz
Phone 2174623726
Address 5600 ASTOR LN APT 104 ROLLING MEADOWS IL 60008
Colorful healthy food and snacks arranged on a clean table