Review Window
Contact us promptly after delivery if something arrives damaged, incorrect, or unsuitable for review.
Nouriva Customer Care
Refund Policy for everyday pantry confidence.
We keep our refund process clear, practical, and careful for snacks, beverages, pantry essentials, and better-for-you foods. Please review the guidelines below before starting a request.
Care-first review
Refund requests are checked with attention to order details, item condition, and food safety standards.
Food-Safe Handling
Opened, used, or compromised food items may not be eligible unless there is a confirmed order issue.
Order Details
Photos, order number, and a short explanation help us assess the request more quickly.
Shipping Timing
Standard dispatch timing is 3–5 business days before carrier movement appears.
A
Damaged, incorrect, or missing items
If your order arrives with damaged packaging, an incorrect item, or a missing product, contact us with your order number and clear photos of the parcel and item condition.
- Include the order number and the email used at checkout.
- Attach photos of the shipping box, label, and affected product.
- Keep the item and packaging until our team completes the review.
B
Unopened items and return eligibility
Eligible items should be unused, unopened, and in their original packaging. For food safety reasons, we may be unable to accept returns on opened, consumed, heat-sensitive, or tampered products.
- Original packaging, seals, and labels should remain intact.
- Items must be stored appropriately after delivery.
- Final eligibility is determined after the request is reviewed.
C
Non-refundable situations
Some situations may not qualify for a refund, including taste preference, accidental orders, incorrect delivery details entered at checkout, or products that were opened without a confirmed quality issue.
- Personal preference after opening an item is generally not refundable.
- Delivery delays after dispatch are reviewed with carrier information.
- Returned items sent without approval may not be processed.
D
Refund method and processing
When a refund is approved, it is issued back to the original payment method. Your bank or payment provider may need additional time to post the credit after it leaves our system.
- Approved refunds are processed to the original payment method.
- Shipping fees may be excluded unless the issue was caused by an order error.
- Processing visibility depends on your payment provider.
How to start a refund request.
For the smoothest review, send complete details in your first message. This helps us understand what happened and respond with the next step.
Gather your order details
Prepare your order number, email address, delivery date, and a clear description of the issue.
Share clear photos
Photos of the outer parcel, shipping label, product packaging, and affected item help confirm the condition.
Wait for review
Our support team will review the request and reply with the most appropriate resolution or return instruction.
Before You Send
A complete request helps us move faster.
Refund reviews are easier when the details are precise. Before contacting us, check the delivery information and keep all packaging until the request is complete.
✓
Check your order confirmation for the exact item name and order number.
✓
Confirm that your parcel was delivered to the address entered at checkout.
✓
Keep product packaging, seals, batch details, and delivery materials visible in photos.
✓
Contact Nouriva before returning any item so we can provide the correct instruction.
Refund Questions
Simple answers before you contact us.
These notes cover the most common refund and return questions for snacks, pantry items, beverages, and everyday healthy food orders.
Can I return an opened food item?
Opened food items are generally not returnable for food safety reasons unless there is a confirmed product or order issue. Please contact us with photos and your order details so the situation can be reviewed.
What if my order is still in transit?
Orders are normally prepared for shipment within 3–5 business days. Once the carrier has the parcel, tracking updates may take time to appear. For delivery concerns, use the tracking page or contact support.
Do I need approval before sending something back?
Yes. Please contact Nouriva first. Returns sent without prior instruction may not be accepted or processed, especially for food and pantry products.
Where will my refund be sent?
Approved refunds are issued to the original payment method used at checkout. Bank or card processing times may vary after the refund is submitted.
Need help with an order?
Send your order number, delivery email, photos if relevant, and a short explanation. Our team will review your request and guide you through the next step.
Email: info@nouriva.xyz
Phone: 2174623726
Address: 5600 ASTOR LN APT 104 ROLLING MEADOWS IL 60008
This policy is intended to make refund requests clear and consistent. Nouriva may update this page when operational or customer-care requirements change.